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Our Definition Of A "Service Call"….
Their Definition Of A "Service Call"....
To the factory dealers and most other independent servicing companies, a “service call” is billable when one of their technicians simply arrives at your door. If they dispatch a technician to your office, one way or another they expect to be paid regardless of the circumstances or outcome. And, if you didn’t buy the equipment from them or haven’t done business with them before, they may ask you for a credit card number over the phone as insurance that they'll get paid before sending a tech.
However, if you’re one of those people who are inclined to feel that what’s fair is fair and that a technician is entitled to his time regardless of the outcome, we give you this warning----- If you were a technician you’d fix it yourself. Otherwise, you’re at the mercy of someone who "simply claims" to be an expert on your equipment. The problem is, that occasionally, even the most seasoned technician, including those who work for a factory authorized dealer, may not always know how to solve a particular problem. Rather than admitting that he can't figure it out and walking out empty-handed, the trick is to lie and tell you that you need a very expensive part, gambling that you’d have to be stupid to spend that kind of money to have the equipment repaired. The moment that you say that you don’t want to spend that kind of money to repair your machine or that you want to "think about it," he at least walks out with a check for the "service call." The real rip-off is less that you paid for nothing but more that, taking the technician’s word, you may end up throwing out a perfectly good machine that could have been repaired for the price of a service call and a five cent part had the technician known what he was doing.
If you're wondering what would motivate someone to lie to cover up for their lack of knowledge, you would be suprised how many techs learn how to be businessmen first and technicians second. See "A Warning And A Pledge" on the right inset of the About Us page.
Provided that the factory dealer doesn't charge you more than MSRP, we can save you marginally on small parts like feed rollers, gears, switches and sensors. However, the real savings is on what we charge for the “high-ticket,” consumable items.
Generally we are more than 20% less on copying drums, processing units, developers, wiper blades, fuser rollers, fuser related parts and most especially---circuit boards.
Sensitive to the attitudes of the factory dealers and to the “stunts” pulled by some independent servicing firms, our technicians will often go overboard when explaining, in non-technical terms, the need for any parts which we claim may be needed to implement repairs.
Please note that, for an "independent," we maintain an unusually large spare parts inventory for the equipment that we service.
| We Specialize In... | |||
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| Prompt and thorough maintenance & repair of copiers, fax machines and laser printers by factory trained, senior technicians only! | |||
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No technical trainees or junior technicians! | ||
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Large spare parts inventory | ||
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References are cheerfully given! | ||
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| There's Never A Service Charge Unless We Repair It! | |
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| The Equipment We Service | |
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Copiers Fax Machines Laser Printers |
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