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Office Systems Servicing was founded in 1987 by a senior copier technician for a large NY office equipment dealership. We started in business with the idea of offering ourselves as “a reasonably priced, hi-tech alternative to dealer service.” Reasonably priced, because we run a highly efficient, low-overhead servicing business; hi-tech, because we employ senior technicians only. No technical trainees or junior technicians…just senior techs.
Today, we’re a well-established group; specializing in the maintenance and repair of copiers, fax machines and laser printers, in both Queens and Nassau Counties…no more than fifteen (15) minutes north and south of the Long Island Expressway.
PROMPT AND THOROUGH MAINTENANCE AND REPAIR OF COPIERS, FAX MACHINES AND LASER PRINTERS BY SENIOR TECHNICIANS ONLY!
ABOUT OUR SENIOR TECHNICIANS...
Although we repeatedly stress that we are staffed by senior technicians only, we know that it probably don't mean very much to you. One reason may be that you're thinking that for what your dealer is charging you for service they better darn well be sending you senior technicians only. Unfortunately, it doesn't work that way.
For the factory authorized dealers, the senior technician is the “team leader” or “field service supervisor.” He is, generally, the only senior tech in his group and the only time you’ll ever see him is when the junior techs, that do most of the everyday servicing, can’t fix a certain problem or are out sick or are on vacation. In this way, the dealers keep their payroll costs low.
Because of the type of company we are, we can’t afford to send you junior techs or technical trainees. We need to know that when one of our techs services your equipment it is done correctly and thoroughly the first time and we won’t have to send someone back a second time for the same problem.
Frankly and speaking as a group of guys who all started at the bottom, it is the higher salary that we pay our senior techs that motivate them to do really good work, rather than just giving them a title that goes with their experience. If your wondering just how we can afford to pay senior technicians only and still charge more than 25% less than the dealers, it’s probably because you have no idea just how profitable the service end of this business is.
Our Second Claim To Fame...
Since the mid-nineties we have been able to purchase and resell VERY LOW-METERED commercial grade copiers, fax machines and laser printers from leasing company returns. These machines, which were leased as new equipment, were returned at the end of a three-year lease in almost like-new condition because the first lessee hardly used them during that time. We can sell or lease you one of these units for more than 55% less than the best discounted price when sold as new! Learn more about how you can capitalize on the excesses of large companies and institutions!
| A Warning & A Pledge | ||
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As experienced as we are, we can’t possibly service every model for every manufacturer of copier, fax machine and laser printer... and we’ll be the first to admit that. Unfortunately, there are more than just a few independent servicing companies listed in the Queens and Nassau phone books and on the Internet in places like Craig's List that will tell everyone who calls that they are qualified to service everything. The plumber and electrician must first prove their education and experience in order to get a license to be in business. Our industry does not require a license to be in business. With just a little training in the technical end of our industry, anyone can invest in a large ad in the phone book and claim to be able to “fix everything” to everyone who calls. Unfortunately, these hustlers, and that’s just what they are, hurt honest independendent service providers because every time they hustle a customer they drive them back into the waiting arms of the dealerships who are now charging somewhere between $140 to as much as $195 for a one hour service call. Furthermore, since ours is an industry that does not require a license, their is no government agency that you can complain to if you get cheated. It becomes your responsibility to sue them and they’re gambling that for the amount of money they took you for, you couldn’t be bothered.
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